Do you offer contactless options for pick up and delivery ?
Yes, we now offer contactless options for both pick up and delivery. You can either place your order online or over the phone.
If you are collecting your order please place your order and call us when you are in our carpark. We will bring the order out to you.
If you wish to pay on collection we will bring the eftpos machine out to you. Cash is still accepted but given the current situation we would appreciate payment by card.
If you are wanting the order delivered please let us know where you would like the parcels left on your premises and we will instruct the courier drivers accordingly.
Please note that unless otherwise stated or advertised in the item description , delivery fees apply.
Do I need to make an appointment ?
No , there is no need for an appointment. Items can be collected from us during our normal trading hours ie:
9AM - 5PM MONDAY - FRIDAY
9AM - 3 PM SATURDAY
Can I collect boxes from your store ?
Yes, boxes can be collected during our trading hours.
Do I have to order on line?
No, you can order on line if you wish to , but you are also most welcome to come in and browse through our store.
Can I place an order on line and pay on collection?
Yes, you can .If you wish to do this , please select the direct debit payment option on the checkout page and you can just pay at our store.
Will you match your competitors prices ?
Please email through a link to their website and where possible we will endeavour to match or beat our competitors prices.
Can I pay on collection?
Yes, payment can be made on collection,on line or by credit card over the phone.
Do I need to pre-order the boxes?
No, there is no need to pre order , but if you are in a hurry please let us know what you need and we can have your order ready for you.
How can I pay for my order ?
Payment can be made in cash, mastercard, visa card,eftpos,direct debit or paypal.
I already have boxes , can I come in and just buy paper and other odd bits ?
Yes, you certainly can .
Is there a minimum quantity I have to buy ?
No, there is no minimum .You can buy 1 box if you like .
Common questions about purchasing new boxes
Do we have to return the boxes ?
No, the buy back is completely optional. You are not hiring the boxes. You retain ownership of the boxes at all times. It is entirely up to you if you wish to return the boxes for a refund.
Unlike most box hire companies who impose a 3 month time limit, we have no time limit on the return. We will buy the boxes back even after 2 or 3 years, providing they are not damaged.
Our boxes are also cheaper, and the same or better quality than the major hardware/retail stores.
Can we write on them?
Yes
Is there a time limit?
No
Do we have to return the boxes all at once?
No, we are very flexible in this regard you can return the boxes as you unpack or all at once, the choice is yours.
We are storing for 2 to 3 years will you still buy them back?
Yes
Do we need to keep our receipt for a refund?
No
Do the new boxes work out cheaper than the used boxes?
Yes, once you receive your refund they are cheaper.
Are there any conditions on the return of boxes?
We only ask that you do not remove the tape from the boxes. To flatten the boxes simply cut through the tape, but leave the tape on the boxes.
Do not fold the boxes in half once flattened.
Do not allow the boxes to get wet.
PLEASE NOTE: THAT DUE TO HYGIENE AND PUBLIC LIABILITY ISSUES WE ARE UNABLE TO REFUND ANY UNUSED BUTCHERS PAPER OR BUBBLE WRAP.
